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AcuServeAcuServe Quality of Service (QoS) Management Many carriers have little more than hindsight to analyze the dynamics between cost and quality of service. While driving voice traffic on the least expensive routes is often a carrier’s goal, doing so can be counterproductive if those routes suffer network performance problems. Quality of Service (QoS) problems and their associated cost implications can be difficult to identify and understand. Additionally, manual intervention to redirect traffic from problem areas is often inefficient, prone to error and always comes at a higher cost to the business. Higher profit margins at the expense of quality of service are an unsustainable formula in today’s competitive voice provider market.AcuServe serves as the traffic cop in the Acuité software suite. It provides near real-time network monitoring and adaptation. It monitors network performance in near real-time and identifies problematic route paths via i) CDR analysis or ii) via a feed of the carrier’s external KPIs (key performance indicators). When QoS performance threshold exceptions are detected from these feeds, AcuServe provides operators with near-instantaneous alerts and rerouting recommendations for approval. Once approved, these override translations are then automatically uploaded to the switch. AcuServe will also automatically recommend the removal of override translations when they expire, can report on the presence of overrides in the network and, in conjunction with other Acuité modules, allows the operator to calculate the “Penalty Cost” of having had a translations override in the network. Furthermore, Network Operations personnel no longer have know the specific translations tables for each switch type in the network. AcuServe offers a standardized GUI that ‘converts’ the operator’s commands into the native switch specific language for automated input into each switch type in the network. This further reduces translations errors, training and overall costs. AcuServe is engineered with sophisticated algorithms that supply a virtual “self-healing” capability to the carrier network. Combined with other modules in the Acuité suite, AcuServe provides network operations, engineering, and finance managers with a rich analytic tool set to assess interconnect partner performance problems and cost implications. It provides hard, quantified data on performance compared to cost that can be used during contract negotiations with interconnect partners. . |
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